Legal & Compliance
Complete GDPR-compliant policies for OrvexaVisualStudio. All sections are enforceable under EU data protection regulations.
1. Data Controller
OrvexaVisualStudio, located at Rua Pedro Álvares Cabral, Lote 20, 2.º B, 2785-394 São Domingos de Rana, Portugal, is the data controller responsible for your personal data.
2. Data We Collect
We collect personal data you voluntarily provide through our contact forms, including: full name, email address, phone number, project details, and subject/interest selection. We also collect standard web analytics data including IP addresses, browser type, and pages visited.
3. Purpose of Processing
Your data is processed for the following purposes: responding to your inquiries, delivering requested copywriting services, sending project-related communications, and improving our website experience. We do not sell, rent, or share your personal data with third parties for marketing purposes.
4. Legal Basis
Processing is based on: (a) your consent when you submit a contact form, (b) performance of a contract when you engage our services, and (c) our legitimate interest in improving our website and services.
5. Data Retention
Personal data is retained for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Inquiry data is retained for 12 months. Client project data is retained for the duration of the engagement plus 24 months.
6. Your Rights
Under the GDPR, you have the right to: access your personal data, rectify inaccurate data, erase your data (right to be forgotten), restrict processing, data portability, and object to processing. To exercise these rights, contact us at [email protected].
7. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes encryption, access controls, and regular security assessments.
8. International Transfers
If data is transferred outside the European Economic Area, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.
9. Contact
For privacy-related inquiries, contact our data protection representative at [email protected] or write to: OrvexaVisualStudio, Rua Pedro Álvares Cabral, Lote 20, 2.º B, 2785-394 São Domingos de Rana, Portugal.
1. Service Agreement
OrvexaVisualStudio ("the Provider"), located at Rua Pedro Álvares Cabral, Lote 20, 2.º B, 2785-394 São Domingos de Rana, Portugal, provides copywriting and content strategy services. By engaging our services, you ("the Client") agree to these terms.
2. Scope of Services
Services include commercial copywriting, newsletter campaigns, ad copy, landing page copy, brand voice strategy, email sequences, sales funnel copy, and product descriptions as described on our website. Specific deliverables, timelines, and pricing are confirmed in individual project agreements.
3. Payment Terms
Invoices are payable within 14 days of issue unless otherwise agreed in writing. Late payments incur a 2% monthly interest charge. All prices are listed in EUR and are exclusive of VAT where applicable.
4. Intellectual Property
Upon full payment, the Client receives full ownership of all deliverables produced by OrvexaVisualStudio. The Provider retains the right to display work in portfolio and marketing materials unless otherwise agreed.
5. Revisions
Each service includes up to two rounds of revisions at no additional cost. Additional revisions are billed at €75 per hour. Revision requests must be submitted in writing within 14 days of deliverable receipt.
6. Confidentiality
Both parties agree to maintain confidentiality of proprietary information shared during the engagement. This obligation survives termination of the agreement for a period of 24 months.
7. Limitation of Liability
OrvexaVisualStudio's total liability under any agreement shall not exceed the total fees paid by the Client for the specific service giving rise to the claim. We are not liable for indirect, incidental, or consequential damages.
8. Termination
Either party may terminate a project agreement with 14 days' written notice. Upon termination, the Client is responsible for payment of all work completed up to the termination date.
9. Governing Law
These terms are governed by the laws of Portugal. Any disputes shall be resolved in the courts of Lisbon, Portugal.
10. Contact
For questions regarding these terms, contact OrvexaVisualStudio at [email protected] or visit our office at Rua Pedro Álvares Cabral, Lote 20, 2.º B, 2785-394 São Domingos de Rana, Portugal.
1. What Are Cookies
Cookies are small text files stored on your device when you visit our website. They help us understand how you interact with our site and improve your experience.
2. Cookies We Use
OrvexaVisualStudio uses only essential cookies required for the website to function properly. These include: session cookies for navigation, preference cookies to remember your choices (such as cookie consent), and security cookies to protect against cross-site request forgery.
3. Cookie Consent
When you first visit our website, you are presented with a cookie consent banner. You may accept cookies to enable full site functionality. Essential cookies that are strictly necessary for the website to function do not require consent under the ePrivacy Directive.
4. Third-Party Cookies
We do not use third-party tracking cookies, advertising cookies, or analytics cookies that share data with external parties. Our cookie policy is designed to be privacy-respecting by default.
5. Managing Cookies
You can manage or delete cookies through your browser settings. Disabling essential cookies may affect website functionality. To clear cookies stored by our site, use the "Request Access" button in the cookie banner to review your consent.
6. Changes to This Policy
We may update this Cookie Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of the site after changes constitutes acceptance.
7. Contact
For questions about our cookie practices, contact OrvexaVisualStudio at [email protected] or at Rua Pedro Álvares Cabral, Lote 20, 2.º B, 2785-394 São Domingos de Rana, Portugal.
1. Refund Eligibility
OrvexaVisualStudio, located at Rua Pedro Álvares Cabral, Lote 20, 2.º B, 2785-394 São Domingos de Rana, Portugal, offers refunds under the following conditions: full refund if work has not yet commenced, partial refund based on work completed if cancellation occurs mid-project.
2. Cancellation Before Work Begins
If you cancel a project before any work has commenced, you are entitled to a full refund of any advance payment within 14 business days. Cancellation must be communicated in writing to [email protected].
3. Mid-Project Cancellation
If you cancel after work has begun, a partial refund will be issued based on the proportion of work completed. Deliverables completed prior to cancellation remain the property of the Client upon payment for that portion.
4. Non-Conforming Deliverables
If deliverables do not meet the specifications agreed upon in the project brief, OrvexaVisualStudio will revise the work at no additional cost within the agreed revision rounds. If revisions cannot resolve the issue, a proportional refund may be issued at our discretion.
5. Refund Process
Refund requests must be submitted within 30 days of the original payment. Refunds are processed to the original payment method within 14 business days of approval. You will receive written confirmation of the refund amount and processing timeline.
6. Exceptions
Refunds are not available for: completed and delivered work that meets the agreed specifications, rush orders where work has already commenced, third-party costs incurred on your behalf (e.g., stock imagery, premium tools).
7. Contact
To request a refund or discuss payment concerns, contact OrvexaVisualStudio at [email protected] or visit our office at Rua Pedro Álvares Cabral, Lote 20, 2.º B, 2785-394 São Domingos de Rana, Portugal.